PharmacyCert

CPJE (California) California Practice Standards and Jurisprudence Examination

Question 1 of 100 correct so far

1. The performance metrics show that a remote dispensing site under your supervision has a 98% documented patient counseling offer rate, with a 75% refusal rate. Concurrently, patient satisfaction surveys from that site reveal a significant number of patients reporting confusion about their new anticoagulant therapy. The supervising technician at the remote site insists they are following the protocol of offering counseling via the audio-video link for every new prescription. What is the most appropriate initial action for the pharmacist-in-charge?

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